Please note: The Chyron Customer Service Department has been made aware of an issue affecting CAMIO Servers that should be mentioned to older CAMIO clients.

A few CAMIO servers were shipped several years ago using the Adaptec 2420SA/128 RAID controller. This controller has a serious incompatibility with QuickTime file playback. Opening a QuickTime file will cause the RAID array to degrade, often resulting in large scale loss of data.

That said, we strongly recommend that any station call Chyron Customer Service prior to installing QuickTime on a CAMIO server.

We also suggest that the CAMIO database, structured storage, and cache files be backed up on a regular basis. Please call our Customer Service Department for CAMIO backup and restore procedures.

Please note: Chyron has not yet qualified its products for use with Internet Explorer^® 8. Please continue using Internet Explorer^® 6 or 7.

We pride ourselves in providing first class customer support to compliment our first class products. Chyron’s dedicated customer support engineers, located around the world, provide a broad range of support services including 24-hour coverage, remote diagnostics and in-depth technical advice.

Our ChyronCare selection of Hardware and Software Maintenance Agreements (HMA & SMA) maximize the value of your investment in Chyron products through software revisions/updates, priority depot service and more. With maintenance agreements you can accurately predict service and maintenance costs, eliminate specialized technical training and staffing, and minimize your spare parts inventory. ChyronCare delivers the experience and commitment of our trained professionals at a fixed and reasonable cost.